First Name *

Last Name *

Email *

Phone *

Department *

Order Number *

I am a... *

Homeowner / property owner

Contractor / dealer / installer

Issue type *

Charge question

Duplicate charge

Refund status

Other

What can we help you with? *

Product question

Request a quote

Help me choose

Something else

What can we help you with? *

Project quote

Build a package

Account setup

Product question

Something else

Product categories (select all that apply) *

Gate operators

Barrier arms

Intercoms & access control

Safety & detection devices

Parts & accessories

Not sure yet

Attach a photo or file

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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A photo of the part, label, or existing hardware helps us identify the right product.

Preferred contact method *

Phone call

Best time to reach you *

Morning (8am–12pm)

Afternoon (12pm–3pm)

Flexible — anytime

Issue type *

Order hasn't arrived yet

Tracking not updated

Freight delivery not scheduled

Change delivery address

Cancel my order

Something else

Cancellations are only available for orders that have not yet shipped. If your order has already been picked up by a carrier, cancellation is no longer possible and the order will need to follow our return policy. Submit your request and we will do everything possible on our end.

Address changes may not be possible once a shipment is in transit. Submit your request and we will do everything possible on our end to intercept the shipment. Response times may vary depending on the carrier and how far along the delivery is.

What are you requesting? *

Return

Exchange for equal or greater value

Return & exchange policy summary

Returns
Returns accepted within 30 days of delivery
Restocking fee: 20% for standard items, 25% for gate operators
Original shipping is non-refundable
Return shipping is at your expense

Exchanges
No restocking fee for equal or greater value exchanges (gate operators: 15%)
Original and return shipping are not covered

Items must be in original uninstalled condition. Installed or used items are not eligible.

Read the full return & exchange policy

I have read and agree to the return & exchange policy, including all restocking fees and shipping terms outlined above.

Condition of the item *

Unopened — original packaging fully intact

Opened — not installed or used

Installed or used

This item is not eligible for return or exchange.
Items that have been installed or used cannot be accepted — once installed, a product cannot be resold as new. If you believe there is a warranty or defect issue, please select Technical Support instead.

If you have additional context you would like us to review, describe it below.

Reason *

Changed my mind

Wrong item ordered

Other

Reason *

Changed my mind

Wrong item ordered

Other

Return shipping preference *

I will arrange return shipping myself

Purchase a label for me — deduct cost from refund

Return shipping preference *

I will arrange return shipping myself

Purchase a label for me — deduct cost from refund

Upload photos (required) *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please upload the following: product front, product back, original packaging. Clear well-lit photos only — the more the better.

Upload photos (required) *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please upload the following: product front, product back, original packaging. Clear well-lit photos only — the more the better.

Model number *

Have you contacted the manufacturer for support? *

Yes — I have a case number

Serial number *

Manufacturer case number *

Summary of your case *

What did the manufacturer determine? *

Specific part identified as defective

Needs more information — case unresolved

Referred me back to the seller

Part name *

Part number *

Upload photos of the defective part (required) *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Upload clear photos of the defective part (front and back) and any correspondence from the manufacturer.

Please contact the manufacturer first. A case number is required before we can process a warranty claim. Once you have one, return to this form and select Yes.

LiftMaster — (877) 543-8627
DoorKing — (800) 826-7493
Eagle — (800) 708-8848
AES — (321) 900-4599
FAAC — (800) 221-8278
Viking — (800) 908-0884
Allomatic — (818) 787-1988
Platinum — (909) 259-6000
Hysecurity — (253) 867-3700

If your manufacturer is not listed, check your product manual for their support number. If you cannot locate it, submit below and our team will help you find the right contact.

Before you submit: Work through every step in your installation manual in the exact order given. Most issues are resolved this way and it allows our tech to assist you more effectively.

If you have completed the manual and the issue persists, submit below with as much detail and pictures as possible. Our team will review your submission and follow up directly.

Equipment type *

Gate operators

Barrier arms

Intercoms & access control

Safety & detection devices

Parts & accessories

Other

Describe the issue

Upload photos (optional)

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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A clear photo of the issue can save significant back and forth during the call.

What is the issue? *

Delivered but never received

Package or freight arrived damaged

Freight delivery not scheduled

Tracking is not updating

Wrong item received

How was it shipped? *

Standard carrier (UPS / FedEx)

Freight / LTL

Was the damage noted on the delivery receipt at the time of delivery *

Yes — I noted the damage on the receipt

No — I did not note it at delivery

Freight claims without documented damage at delivery are more difficult to process, but we do not stop there. Upload everything you have — photos of the damage, packaging, and any delivery paperwork — and our team will handle the carrier claim on your behalf. Please allow additional time as these cases require more documentation.

Upload your signed delivery receipt (required)

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please attach a clear photo or scan of the delivery receipt with the damage noted.

Upload photos (required) *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please upload clear, well-lit photos of the damaged item and original packaging. The more photos the better.

Describe your issue *

Preferred contact method *

Phone call

Best time to reach you

Morning (8am–12pm)

Afternoon (12pm–3pm)

Flexible — anytime

Attach manufacturer correspondence (optional)

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-142715-file2-8_

Attach any email, screenshot, or documentation from the manufacturer.

Are you an existing or new customer? *

Existing customer

New customer

Email address on your account *

Business or organization name *

State *

Before we can apply your tax exempt status, you'll need an account with us. Please create your account here using the same email address you entered on this form. Once submitted, our team will verify your certificate and designate your account as tax exempt.

Upload your tax exempt certificate *

Choose file or drag here

Accepted formats: JPG, PNG, PDF, HEIC...

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Your state-issued tax exempt certificate or resale certificate

Upload any additional documents (optional)

Choose file or drag here

Accepted formats: JPG, PNG, PDF, HEIC

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Government forms, exemption letters, or any other supporting documents

Message

Request received

Your request has been submitted. A member of the Elite Gates team will review it and follow up with you directly — please keep an eye on your email.

Thank you for choosing Elite Gates.

Request received

Your request has been submitted. A member of the Elite Gates team will review it and follow up with you directly — please keep an eye on your email.

Thank you for choosing Elite Gates.

How can we help?

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