Eligibility for Returns: You may return new, unopened items within 30 days of delivery for a refund. We strive to ensure every transaction is simple and satisfying.
Exchanges and Opened Items: We offer free exchanges for items that are returned in new and unused condition, provided they are still in their original packaging. There are no restocking fees for exchanges, but please note that original shipping costs are non-refundable.
Restocking Fee: To cover the costs associated with the processing of returns, a 20% restocking fee is applied to all returns.
Return Shipping Costs: You are responsible for covering the return shipping costs. For the protection of high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
Special Items with Security Seals: Returns are accepted for items with unbroken security seals, preserving the integrity and resale value of our products.
Non-Returnable Items: To prevent unauthorized duplication, keys are not eligible for return. We value your understanding of this security measure.
RMA Requirement: Please contact our customer service to obtain a Returned Merchandise Authorization (RMA) number before sending any items back. Returns without an RMA number will not be accepted.
Our Commitment: Your satisfaction is paramount to us. If you have any questions or need assistance with our products or the return process, please don't hesitate to reach out for support.