This Policy is NOT a manufacturer's replacement warranty of some sort but rather an intermediary service for your original warranty. The warranty itself will be fullfiled by the manufacturer as per their terms. This means that we are bound by the manufacturer’s coverage, terms, timing and procedures. Having stated that, some items may not be covered under the manufacturer's warranty and/or will be deemed as "customer's fault". We have no say in their final decision nor are we in control of how long it will take for the manufacturer to send back your Product but know that we are as eager as you are to have your repaired Product shipped back to you. Replacement parts utilized for repair will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the Product.